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Case study Response– Shh! It’s Vive La Résistance…

by on January 25, 2010

Some of our group members think that Sam should talk to Bill soon to clarify why Bill works against him. One of our group members thinks that everything (meeting to Bill, consulting with other people, etc.) should be done quickly so that they would not lose the change initiatives. In addition, if Sam goes for the longer process, other unknown issues might still happen. For Sam’s case, some people think that Sam should go to top executives or even someone outside the company for consulting. One person specifically points the importance of clarification with all relevant parties. All of us agree that let employees have the big picture is very important when implementing change initiatives.  Having meeting to explain the importance and benefits of change initiatives and show that Sam cares about every stakeholder’s interest. Besides, providing various ways to let people speak their real opinions is a good way to let underground resistance go up to the ground.

I think Sam should develop his networks in every department so that he can have the most up-to-date information because the unknown resistance is the most difficult thing to deal with. Whenever implementing any changes, try to let all voices out so the underground resistance is no longer under the ground.  This could reduce the chance to deal with the underground resistance.

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